Trust & Safety

Cr8tivehub exists to connect creative professionals with the people who want to work with them. That only works if the platform is safe — for the creators showing their work, for the organisations engaging them, and for the audiences who watch live streams.

This policy describes:

• What we don't allow.
• How we find and remove it.
• How you can report things to us.
• What happens after a report.
• How you can appeal a decision we make about you.

If something on Cr8tivehub feels wrong, tell us. Reporting takes a few taps; the consequences of not reporting can be much worse.

Our full list of prohibitions is in the Acceptable Use section of the Cr8tivehub Terms of Service. The categories below are the ones we enforce hardest:

3.1 Automated detection

• Automated scanning checks every uploaded image and video frame for adult, violent, and unsafe content. Material that crosses our threshold is hidden from public view automatically and queued for human review.
• Behavioural signals flag accounts whose activity fits patterns we associate with abuse, for a human to look at.

3.2 Reports from users

You can report content from every surface that displays it:

• The red “Report CSAM/NCII” button — for child-safety and image-abuse issues.
• The standard “Report” button — for everything else.
• The web at cr8tivehub.com/report.
• Email: safety@cr8tivehub.com.
• For copyright specifically: copyright@cr8tivehub.com.

You can report anonymously. We will not share your identity with the person you reported.

3.3 External notifications

We act on reports from law enforcement, child-safety organisations, the Film and Publication Board, the Information Regulator, and qualified independent researchers.

Every report goes through:

1. Triage — automated screening acts first and can hide content from public view on its own. Every report then joins the human review queue, where child-safety reports are placed ahead of everything else. We aim to have a person look at every report within 48 hours, and we measure how often we manage it.
2. Action on content — hide, restrict, remove, or restore.
3. Action on the account — warning, strike, suspension, or termination.
4. Notification — both the reporter (where possible) and the affected user are told what happened.

Decisions are made by trained human reviewers. Automation flags content and can hide it from public view immediately; a human decides what happens to the account afterwards. The one exception is automated image scanning returning its most severe result, where we act on the account at once and a human reviews the decision afterwards.

Two checks sit behind the badges you see on Cr8tivehub, and both are carried out by Didit, an independent identity-verification provider acting on our behalf. Both are optional, and both are paid for by the person or business asking to be verified.

1. Identity Verified (creatives) — Didit checks a government-issued ID document, takes a short live selfie, confirms the person is physically present, and matches their face to the document.
2. Verified agency (organisations) — Didit checks the company against the official registry and verifies a director or authorised representative.

We never receive the ID images, the selfie or the liveness recording. Cr8tivehub receives the outcome, which checks passed, and basic context such as the document's issuing country or the company's registry country and status. Where an automated check cannot decide, a trained Cr8tivehub reviewer decides using Didit's result — and you can ask for a human to look at any automated decision, and contest it.

A badge says that an identity or a business was checked. It is not an endorsement of anyone's work, and it is not a guarantee of how they will behave — which is what the reporting and strike process below is for. What Didit collects, where it is processed, and how long it is kept are set out in our Privacy Policy and sub-processor register.

Cr8tivehub is an 18+ platform. Creating an account requires a date of birth, and one that is under 18 is refused. Everyone who can apply to an opportunity through Cr8tivehub is therefore an adult.

If we find an account belonging to someone under 18

It is removed from public view and from discovery — the profile is taken down, it disappears from search and from public listings, other people cannot browse or contact it, and it cannot host a live stream. Where the account's own details show the person is under 18, or do not establish that they are an adult, this happens automatically rather than waiting on a review. A member of our team then deals with the account and deletes the personal information held for it. The full position, including why we do not erase such an account on an automatic timer, is in section 9 of our Privacy Policy.

Opportunities involving child talent

Cr8tivehub does not support opportunities for child talent. An organisation posting an opportunity warrants that it complies with the Films and Publications Act and the Children's Act 38 of 2005 and that it involves no creatives under 18, and the posting form provides no way to ask for talent under 18. Where an opportunity appears to seek child talent we remove it, and we may remove the organisation that posted it.

We have no guardian-consent, chaperone, or child-performance licensing process, because we do not hold ourselves out as a platform for engaging children. Work involving child performers needs protections we do not provide, and it should not be arranged here.

Grooming and sexualised contact

Any attempt to use Cr8tivehub to make contact with a child, to sexualise a child, or to move a conversation with a suspected child off the platform is treated as a child-safety matter. It carries immediate permanent termination and a report to the South African Police Service, with no strike process and no warning. Sexualised content depicting a person under 18 is covered by our CSAM and NCII Reporting Policy.

Reporting a concern about a child

• If a child is in immediate danger, contact SAPS on 10111 or Childline on 116 (toll free, 24/7) before you contact us.
• Child sexual abuse material or non-consensual intimate images — csam@cr8tivehub.com, monitored 24/7.
• An account you believe belongs to someone under 18, or any other concern about a child — safety@cr8tivehub.com, or our report form, which needs no account and can be used anonymously.

Some violations bypass the strike system entirely and result in immediate permanent termination:

• CSAM or NCII (always).
• Sustained, targeted harassment of a specific person.
• Doxxing.
• Use of the platform to facilitate criminal activity.
• A confirmed second account opened after a previous permanent ban.

If you disagree with a moderation decision about you — a content removal, a strike, a suspension, or a ban — you can appeal.

How to appeal

• From the in-app strike banner, tap “Appeal”.
• From the suspension or ban screen, follow the “Appeal” link.
• Or email appeals@cr8tivehub.com with your username, the date of the decision, and your explanation.

Our process

• We acknowledge your appeal within 5 business days.
• A reviewer who was not involved in the original decision examines the appeal.
• We respond with a final decision within 14 business days.
• If your appeal succeeds, the strike is expunged, the suspension is lifted, and (where appropriate) the content is restored.

Appeals against permanent bans for CSAM or other illegal conduct are accepted only on the narrow grounds of mistaken identity or platform error.

Once a year we publish an aggregate Transparency Report covering reports received and acted on, accounts warned, suspended and terminated, child-safety referrals to the South African Police Service, copyright notices, law-enforcement data requests, and appeals and their outcomes. The first report covers calendar 2026 and is due in the first quarter of 2027.

No personal information of users, reporters, or victims appears in the Transparency Report. Until the first one is published there is nothing to read, and we would rather say that than put up a page that looks like a report and is not one.

Trust & Safety reviewers are vetted, trained, and bound by a written confidentiality undertaking. They have access to confidential counselling at the company's cost. Caseloads are limited for psychologically taxing categories (CSAM, NCII, graphic violence). No reviewer makes decisions alone on the most severe categories.

We respond to lawful requests from the South African Police Service and other lawful investigating authorities. Our standard is:

• We require a lawful instrument (subpoena, search warrant, court order) for the disclosure of user data, except in narrowly defined emergencies where the safety of life is at risk.
• We preserve evidence on receipt of a valid preservation request, even before formal disclosure.
• We notify the user of a request unless the law or a court order prohibits notification.

• Terms of Service
• Privacy Policy
• CSAM and NCII Reporting Policy
• Copyright Takedown Policy
• Cookie Policy
• Subprocessors List