Terms of Service

By downloading, installing, accessing, or using the Cr8tiveHub application, the Cr8tivehub website, or any of our associated services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Service.

You must be at least 18 years of age to use Cr8tiveHub. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

These Terms constitute a legally binding agreement between you and Cr8tiveHub Digital Studios (Pty) Ltd. (“Cr8tiveHub”, “we”, “us”, “our”), a company registered in South Africa.

These Terms apply to all of the following Cr8tivehub surfaces:

• cr8tivehub.com — the public marketing website;
• the Cr8tivehub mobile app — for creatives and talent seekers;
• accounts.cr8tivehub.com — the web account portal for subscription management and billing;
• agency.cr8tivehub.com — the agency portal (subject also to the Agency Terms below).

Organisations and agencies. If you use the Cr8tivehub agency portal on behalf of an organisation or agency, you are additionally bound by the separate Agency Terms of Service and Agency Data Processing Addendum at agency.cr8tivehub.com/terms and agency.cr8tivehub.com/dpa. Those agreements govern organisational use and, in the event of any conflict, prevail over these Terms for that use.

Cr8tiveHub is a creative talent marketplace that connects creative professionals — including musicians, actors, photographers, DJs, producers, stylists, and other creatives — with individuals and organisations seeking creative talent.

The Service includes the following features:

• Portfolio showcasing with support for images, video, and audio
• Live streaming for performances and events
• Opportunity listings where talent seekers post job opportunities
• Direct messaging between users
• Discovery and search powered by matching algorithms
• Subscription management and billing via the web account portal
• User verification for trust and authenticity

The Website at cr8tivehub.com is an informational and marketing surface. It allows you to:

• Learn about Cr8tivehub.
• Read featured Creator profiles and Opportunities that have been made public by the relevant users.
• Submit an enquiry through the contact form.
• Sign up to a newsletter (optional).
• Click through to download the mobile app or to register on the account or agency portals.

The Website does not let you create a Cr8tivehub account, post content, or transact. Those actions happen on the apps and portals.

• One account per person: Each individual may maintain only one Cr8tiveHub account. Creating multiple accounts is prohibited and may result in termination of all accounts.
• Account security: You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at support@cr8tivehub.com if you suspect unauthorised access to your account.
• Accurate information: You must provide truthful, accurate, and complete information when creating your account and keep it up to date. Impersonation or misrepresentation of your identity is strictly prohibited.
• Age requirement: You must be at least 18 years old to create an account and use the Service.
• Non-transferable: Your account is personal to you and may not be transferred, sold, or assigned to any other person or entity.
• Suspension and termination: We reserve the right to suspend or terminate any account that violates these Terms, at our sole discretion, with or without prior notice depending on the severity of the violation.

When using Cr8tiveHub, you agree not to engage in any of the following prohibited activities:

• Impersonation or false identity: Pretending to be another person, entity, or misrepresenting your affiliation with any person or organisation.
• Illegal, defamatory, or infringing content: Uploading content that is unlawful, libellous, defamatory, obscene, or that infringes on the intellectual property rights of others.
• Harassment and abuse: Engaging in harassment, bullying, threats, intimidation, or abusive behaviour towards other users.
• Spam and unsolicited messages: Sending unsolicited commercial messages, chain messages, or bulk communications.
• Circumventing security: Attempting to bypass, disable, or interfere with any security features of the Service.
• Scraping and automated collection: Using bots, scrapers, or other automated tools to collect data from the Service without our express written permission.
• Illegal services: Using the platform to advertise, solicit, or facilitate illegal activities or services.
• Adult content: Posting sexually explicit content without explicit authorisation from Cr8tiveHub.
• Content involving minors: Any content depicting or involving minors in a sexual context is subject to zero tolerance. Such content will be immediately removed, the account permanently terminated, and the matter reported to the South African Police Service (SAPS) and other relevant authorities.

6.1 Acceptable Use of the Website

When using the public Website at cr8tivehub.com, you additionally agree not to:

• Use the Website for any unlawful purpose, or in any way that violates these Terms or any applicable law;
• Send spam, abusive content, threats, or harassing messages through the contact or newsletter forms;
• Submit false personal information, or impersonate any person or organisation in the contact form;
• Attempt to gain unauthorised access to the Website or its underlying systems;
• Use bots, scrapers, or other automated tools to harvest content or contact information;
• Probe, scan, or test the vulnerability of the Website without our prior written authorisation. Responsible-disclosure reports are welcome at security@cr8tivehub.com;
• Reproduce, copy, modify, distribute, or commercially exploit any part of the Website without our prior written permission, except as expressly permitted in section 7;
• Use any part of the Website (including any creator profile, opportunity, or photograph) to train, fine-tune, or evaluate any machine-learning or artificial-intelligence system, without our prior written permission.

We reserve the right, at our sole discretion, to block any IP address or user that breaches this section, and to refer matters to law enforcement where appropriate.

Your content: You retain full ownership of all content you upload to Cr8tiveHub, including portfolio items, images, video, audio, and text. We do not claim ownership of your content.

Licence grant: By uploading content to Cr8tiveHub, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to display, distribute, reproduce, and promote your content within the platform and in connection with marketing the Service. This licence exists solely to enable us to operate and promote the Service and terminates when you delete your content or account.

Our intellectual property: The Cr8tiveHub name, branding, logos, source code, design, and all proprietary technology are owned by Cr8tiveHub Digital Studios (Pty) Ltd. and are protected by South African and international intellectual property laws. You may not copy, modify, distribute, or create derivative works from any of our proprietary materials without express written permission.

Copyright infringement: If you believe that content on Cr8tiveHub infringes your copyright, please submit a written notice to legal@cr8tivehub.com including: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Service; (c) your contact information; (d) a statement of good faith belief that the use is not authorised; and (e) a statement under penalty of perjury that your notice is accurate.

7.1 Featured Profiles and Opportunities

Where Creator profiles or Opportunities are displayed on the Website, they have been made public by the relevant user. Such information remains the property of the user (or their licensors) and is licensed to us in accordance with the user's agreement with Cr8tivehub.

You may not use any featured profile or Opportunity to contact, book, or engage the relevant person other than through the Cr8tivehub platform. To engage a Creator, you must register on the agency portal at agency.cr8tivehub.com and follow the on-platform booking flow.

You may not download, save, redistribute, or republish any portfolio image, video, or audio from the Website without the express written consent of the relevant Creator.

7.2 Website Content and Permitted Use

All other content on the Website — including the Cr8tivehub name, branding, logos, design, illustrations, and source code — is owned by Cr8tiveHub Digital Studios (Pty) Ltd. or our licensors and is protected by South African and international intellectual property law.

You may view, share via standard sharing tools (e.g. social media share buttons), and print pages from the Website for non-commercial, personal reference. Any other use requires our prior written permission.

• Opportunities are posted by verified organisations and individuals seeking creative talent. Cr8tiveHub provides the platform but does not endorse or guarantee the legitimacy of any specific opportunity.
• Cr8tiveHub does not guarantee employment, bookings, or any specific outcome from applying to or posting opportunities on the platform.
• We are not a party to any agreement, contract, or arrangement entered into between creatives and talent seekers. Any disputes arising from such arrangements are between the relevant parties.
• Verified credits are automatically issued when an application is marked as selected by the opportunity poster. These credits appear on the creative's public profile.

When you submit the inquiry form, you confirm that the information you provide is accurate and that you have authority to submit it. We use that information only to respond to your enquiry, as described in our Privacy Policy.

We may keep a record of correspondence and your contact details for up to 24 months after the last interaction relating to your enquiry.

If you sign up to our newsletter, you consent to receiving marketing communications by email under section 69 of POPIA. You may unsubscribe at any time using the link at the bottom of every email or by emailing legal@cr8tivehub.com. Unsubscribing from the newsletter does not affect transactional email relating to any account you have on the wider Cr8tivehub platform.

Cr8tiveHub offers the following subscription tiers:

• All prices are in South African Rand (ZAR) and inclusive of applicable VAT.
• Payments are processed securely by PayFast (Pty) Ltd, a PCI DSS-compliant South African payment processor.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• We reserve the right to change subscription pricing with 30 days' written notice. Existing subscriptions will honour the current price until the end of the active billing period.

• You may cancel your subscription at any time from the web account portal at accounts.cr8tivehub.com/billing.
• Upon cancellation, you will retain access to your paid features until the end of your current billing period. No partial refunds are provided for unused portions of a billing period.
• Refunds may be issued at our sole discretion in cases of verified technical failures that prevented you from using the Service during your subscription period.
• Entitlement codes (promotional or gift codes) are non-transferable and non-refundable.
• If your account is terminated for violation of these Terms, no refund will be provided for any remaining subscription period.

• All live streams must comply with the Acceptable Use Policy set out in section 6 of these Terms.
• We reserve the right to terminate any live stream that violates our policies, without prior notice.
• Live streams may be temporarily recorded for content moderation purposes. Recorded streams used for moderation are not publicly accessible and are deleted after review.
• If you host a live stream with co-hosts or guests, you are responsible for ensuring that all participants consent to being recorded and to the broadcast of their likeness and voice.

Cr8tiveHub operates a three-strike system for policy violations:

Immediate termination: Content that is illegal, involves the exploitation of minors, or poses an immediate threat of harm will result in immediate account termination without prior warning and will be reported to the South African Police Service (SAPS) and other relevant authorities.

If you wish to appeal a moderation decision, please contact support@cr8tivehub.com with the details of your case. We will review your appeal and respond within 14 business days.

The Website may contain links to third-party websites (for example, partners, social media, or app-store listings). Those websites are operated independently of Cr8tivehub. We are not responsible for their content, privacy practices, or terms. Use them at your own risk.

We aim to keep the Website available at all times, but we do not guarantee uninterrupted availability. We may, at any time and without prior notice:

• Modify, suspend, or discontinue any part of the Website;
• Update the content of any page;
• Change these Terms (see section 19).

Service provided “as is”: The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No guarantee of availability: We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may suspend or discontinue the Service (in whole or in part) at any time with reasonable notice.

Third-party content: We are not responsible or liable for content posted by users, including portfolio items, messages, opportunity listings, and live streams. Users are solely responsible for the content they create and share. We make reasonable efforts to ensure that information on the Website is accurate and up to date, but we do not warrant or guarantee that it is. Profile and opportunity content is created by users, not by us, and we are not responsible for its accuracy, lawfulness, or quality.

Limitation of liability: To the maximum extent permitted by South African law, our total aggregate liability to you for all claims arising out of or relating to the Service shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim. To the maximum extent permitted by law, Cr8tivehub will not be liable for any indirect, consequential, special, or punitive damages, including lost profits, lost data, or lost business, arising out of or in connection with your use of, or inability to use, the Service or the Website.

Statutory rights preserved: Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, or fraud. Nothing in these Terms is intended to limit your statutory rights under South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

These Terms are governed by and shall be construed in accordance with the laws of the Republic of South Africa.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Cape Town Division of the High Court of South Africa, unless applicable law requires that the dispute be heard in your local jurisdiction.

Nothing in these Terms limits your statutory rights under South African consumer protection legislation, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013.

We may update these Terms from time to time. When we make material changes, we will provide at least 30 days' notice by:

• Sending a notification to your registered email address
• Displaying an in-app notification within the Cr8tiveHub app
• Posting the updated Terms at cr8tivehub.com/terms

The “Last updated” date at the top reflects the most recent revision. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should discontinue use of the Service and delete your account before the effective date.

If you have any questions about these Terms of Service, please contact us:

Cr8tiveHub Digital Studios (Pty) Ltd. Registered in South Africa.